Registration

Update My Identity
For your protection, certain profile information related to your Mass Lottery Player Account identity must be updated by providing evidence of a change.  Fo...
Tue, May 7, 2024 at 2:04 PM
Failed Player Registration - Recovery Process
We’re sorry that our system was unable to automatically approve your Mass Lottery Player Account. It could be that some information was mistyped or that our...
Tue, May 7, 2024 at 2:04 PM
Why is my Social Security number required to register?
Since the Mass Lottery Player Account allows users to claim prizes, we require a Social Security number to be provided so that we may verify the age and ide...
Thu, May 2, 2024 at 10:15 AM
How does Experian use my registration information?
The Experian inquiry is used to properly verify the age and identity of a player, it does not check or affect credit scores in any way.
Tue, Jun 27, 2023 at 8:10 AM
Document Upload - Failed Registration
  In some cases, our system is unable to automatically approve a Mass Lottery Player Account.  In order to activate your account using the Secure Documen...
Tue, Jun 27, 2023 at 8:09 AM
Deactivate Your Mass Lottery Player Account
In order to deactivate your Mass Lottery Player Account, follow these steps: For App:  Select the “Account” icon  Sign In to your account (If n...
Tue, Jun 27, 2023 at 8:07 AM
Document Upload- Missing SSN
In order to activate your account we need you to upload an image of your Social Security card so we can complete our review. Please upload an image of t...
Tue, Jun 27, 2023 at 8:07 AM
Document Upload - Missing Government Issued Photo ID
In order to activate your account we need you to upload an image of a non-expired signed Government Issued Photo ID (e.g drivers license, passport, etc.) so...
Tue, Jun 27, 2023 at 8:07 AM
Why do I have to enter my Social Security number? I never had to do that with the Red Carpet VIP Club?
Since the Mass Lottery Player Account allows users to claim prizes, we require a Social Security number to be provided so that we may verify the age and ide...
Fri, Jan 5, 2024 at 3:25 PM
Why are you getting rid of the Red Carpet VIP Club?
By making this transition, players will have a one-stop platform to scan tickets to see if they’re winners, to claim eligible prizes, and to enter eligible ...
Fri, Jan 5, 2024 at 3:28 PM