Mass Lottery Helpdesk

New Website 6

• What happened to the list of past lottery winners sold each year?
• Where are the Mass Cash jackpot winners?
• What happened to the photos and stories of winners?
• How can I see a list of Keno past results on the new website?
• Can I print pages from the new website?

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Charitable Games 0

Lottery Games 1

• Can I play the games on holidays?

Draw Time Changes 4

• When will the new draw times begin?
• What are the new draw times? When do pools close?
• Why are the draw times changing?
• When will pools open for the next drawings?

COVID-19 Game Impacts 0

Powerball Drawing Show Updates 0

Lucky for Life 1

• What improvements were made to Lucky for Life?

Powerball 1

• What changes were made to Powerball?

Ways to Claim a Prize 7

• What documentation do I need to claim a prize of $601 or more?
• Where can prizes of $600 and under be claimed?
• Where can prizes between $601 and $50,000 be claimed?
• Where can prizes of $50,001 to $103,000 be claimed?
• Where can prizes above $103,000 be claimed?

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Personal Information Disclosure 1

• Is a photograph required of me when making a prize claim?

COVID-19 Claim Notices 3

• What is the turnaround time for a mail-in claim?
• Why can’t I play the Lottery online?
• How can I obtain a copy of my W2 form/tax documents for my taxes?

Prize Payments and Taxes 5

• What happens if a winner dies before collecting all the annual payments due?
• If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
• How much do I have to win before anything is withheld?
• Does the Lottery send me a withholding statement (W-2)?
• I lost my W2G form. What do I do?

Who Can Play and Claim Prizes 3

• What happens if someone under 18 wins a large prize?
• Can claims be made out in more than one name?
• Can non-residents play the game? If so, how do they collect?

General Info 3

• Is the VIP Club still available?
• Where do I find and access second chance games?
• What is the difference between the VIP Club and the Mass Lottery email subscription?

General Information 3

• What is the cost of a Season Ticket?
• How do Season Ticket holders receive their prize?
• Can I buy Season Tickets online?

Lucky for Life 1

• Are Lucky for Life Season Tickets available for purchase?

Powerball 1

• Are Powerball Season Tickets available for purchase?

Online Season Ticket Purchases 0

Retailer Policies 1

• Can a minor sell lottery tickets?

About the Lottery 6

• Where does the money go?
• What is the Massachusetts State Lottery's Federal ID number?
• Where did the North Shore office move to?
• How do I contact the Lottery?
• Where did the Springfield office move to?

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Policies and Procedures 1

• How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?

General Info 1

• How to Scan a Ticket

Registration 8

• Update My Identity
• Failed Player Registration - Recovery Process
• Why is my Social Security number required to register?
• How does Experian use my registration information?
• Document Upload - Failed Registration

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Password Issues 0

Beta Testing 0

Eligible Tickets 1

• What tickets are eligible for mobile claims?

General Info 4

• How can I view a history of my mobile claims?
• How will I get paid when I submit a mobile claim?
• How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
• How do I submit a mobile claim using the app?

Raffle & Casino 7

• I want to hold a raffle or casino night. What should I do?
• My group is conducting a silent auction. Do we need a permit?
• Is there additional information on the 5% tax?
• Can municipal or governmental organizations, such as a conservation commission or a Democratic/Republican town committee, hold a raffle or sponsor a Las Vegas Night?
• How do we get an Annual Report form?

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Bingo 7

• Who can run a bingo/beano game?
• Can my senior housing community run a bingo game for the residents?
• How much does a bingo license cost?
• Where does the money the bingos make go?
• Why is the Lottery involved in Bingo and what do you do?

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