Mass Lottery Helpdesk
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781-849-5555
Knowledge base
Website Information
New Website
6
What happened to the list of past lottery winners sold each year?
Where are the Mass Cash jackpot winners?
What happened to the photos and stories of winners?
How can I see a list of Keno past results on the new website?
Can I print pages from the new website?
View all 6
Game Information
Charitable Games
1
What connection does the Lottery have with Bingo (Beano) Games?
Lottery Games
1
Can I play the games on holidays?
COVID-19 Game Impacts
0
Powerball Drawing Show Updates
0
Lucky for Life
1
What improvements were made to Lucky for Life?
Powerball
1
What changes were made to Powerball?
Claiming a Prize
Ways to Claim a Prize
7
What documentation do I need to claim a prize of $601 or more?
Where can prizes of $600 and under be claimed?
Where can prizes between $601 and $50,000 be claimed?
Where can prizes of $50,001 to $100,000 be claimed?
Where can prizes above $100,000 be claimed?
View all 7
Personal Information Disclosure
1
Is a photograph required of me when making a prize claim?
COVID-19 Claim Notices
3
What is the turnaround time for a mail-in claim?
Why can’t I play the Lottery online?
How can I obtain a copy of my W2 form/tax documents for my taxes?
Prize Payments and Taxes
5
What happens if a winner dies before collecting all the annual payments due?
If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
How much do I have to win before anything is withheld?
Does the Lottery send me a withholding statement (W-2)?
I lost my W2G form. What do I do?
Who Can Play and Claim Prizes
3
What happens if someone under 18 wins a large prize?
Can claims be made out in more than one name?
Can non-residents play the game? If so, how do they collect?
VIP Club
General Info
3
Is the VIP Club still available?
Where do I find and access second chance games?
What is the difference between the VIP Club and the Mass Lottery email subscription?
Season Tickets
General Information
3
What is the cost of a Season Ticket?
How do Season Ticket holders receive their prize?
Can I buy Season Tickets online?
Lucky for Life
1
Are Lucky for Life Season Tickets available for purchase?
Powerball
1
Are Powerball Season Tickets available for purchase?
Online Season Ticket Purchases
0
Lottery Retailers
Retailer Policies
1
Can a minor sell lottery tickets?
General
About the Lottery
6
Where does the money go?
What is the Massachusetts State Lottery's Federal ID number?
Where did the North Shore office move to?
How do I contact the Lottery?
Where did the Springfield office move to?
View all 6
Policies and Procedures
1
How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?
Ticket Scanning
General Info
1
How to Scan a Ticket
Mass Lottery Player Account
Registration
6
Update My Identity
Failed Player Registration - Recovery Process
Why is my Social Security number required to register?
How does Experian use my registration information?
Document Upload - Failed Registration
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Password Issues
0
Player Research
Beta Testing
0
Mobile Ticket Cashing
Eligible Tickets
1
What tickets are eligible for mobile claims?
General Info
4
How can I view a history of my mobile claims?
How will I get paid when I submit a mobile claim?
How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
How do I submit a mobile claim using the app?