Mass Lottery Helpdesk
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New support ticket
Check ticket status
What happened to the list of past lottery winners sold each year?
Where are the Mass Cash jackpot winners?
What happened to the photos and stories of winners?
How can I see a list of Keno past results on the new website?
Can I print pages from the new website?
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Can I play the games on holidays?
How much are the Mass Millionaire Holiday Raffle tickets? How do I purchase a ticket?
How do I win in the Mass Millionaire Holiday Raffle?
How much can I win in the Mass Millionaire Holiday Raffle?
Do I have to purchase a new ticket for each of the weekly Mass Millionaire Holiday Raffle drawings?
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Draw Time Changes
When will pools open for the next drawings?
COVID-19 Game Impacts
Powerball Drawing Show Updates
Lucky for Life
What improvements were made to Lucky for Life?
What changes were made to Powerball?
All or Nothing
What happened to the All or Nothing Game?
Why did All or Nothing end?
Can I still check my All or Nothing tickets or watch the drawing animations on the Mass Lottery app or website?
Will there be a new game to replace All or Nothing?
Wheel of Luck
What is the Wheel of Luck game?
How often do Wheel of Luck drawings take place?
Where can I play Wheel of Luck?
Can I purchase Wheel of Luck tickets online or on the app?
Claiming a Prize
Ways to Claim a Prize
What documentation do I need to claim a prize of $601 or more?
Where can prizes of $600 and under be claimed?
Where can prizes between $601 and $50,000 be claimed?
Where can prizes of $50,001 to $103,000 be claimed?
Where can prizes above $103,000 be claimed?
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Personal Information Disclosure
Is a photograph required of me when making a prize claim?
COVID-19 Claim Notices
What is the turnaround time for a mail-in claim?
Why can’t I play the Lottery online?
How can I obtain a copy of my W2 form/tax documents for my taxes?
Prize Payments and Taxes
What happens if a winner dies before collecting all the annual payments due?
If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
How much do I have to win before anything is withheld?
Does the Lottery send me a withholding statement (W-2)?
I lost my W2G form. What do I do?
Who Can Play and Claim Prizes
What happens if someone under 18 wins a large prize?
Can claims be made out in more than one name?
Can non-residents play the game? If so, how do they collect?
Is the VIP Club still available?
Where do I find and access second chance games?
What is the difference between the VIP Club and the Mass Lottery email subscription?
How do I sign up for a new account?
Why do I have to enter my social security number? I’ve never had to do that with MA Red Carpet VIP?
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What is the cost of a Season Ticket?
How do Season Ticket holders receive their prize?
Can I buy Season Tickets online?
Why are you no longer going to offer Season Tickets?
What are Extended Wager tickets?
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Lucky for Life
Are Lucky for Life Season Tickets available for purchase?
Are Powerball Season Tickets available for purchase?
Online Season Ticket Purchases
Can a minor sell lottery tickets?
About the Lottery
Where does the money go?
What is the Massachusetts State Lottery's Federal ID number?
Where did the North Shore office move to?
How do I contact the Lottery?
Where did the Springfield office move to?
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Policies and Procedures
How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?
How to Scan a Ticket
Mass Lottery Player Account
Update My Identity
Failed Player Registration - Recovery Process
Why is my Social Security number required to register?
How does Experian use my registration information?
Document Upload - Failed Registration
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Mobile Ticket Cashing
What tickets are eligible for mobile claims?
How can I view a history of my mobile claims?
How will I get paid when I submit a mobile claim?
How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
How do I submit a mobile claim using the app?
What is ‘Additional Withholding’ under my Mobile Claim?
Raffle & Casino
I want to hold a raffle or casino night. What should I do?
My group is conducting a silent auction. Do we need a permit?
Is there additional information on the 5% tax?
Can municipal or governmental organizations, such as a conservation commission or a Democratic/Republican town committee, hold a raffle or sponsor a Las Vegas Night?
How do we get an Annual Report form?
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Who can run a bingo/beano game?
Can my senior housing community run a bingo game for the residents?
How much does a bingo license cost?
Where does the money the bingos make go?
Why is the Lottery involved in Bingo and what do you do?
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