Mass Lottery Helpdesk

General Info 4

• Where can I find the list of past lottery winners sold each year?
• Where are the Mass Cash jackpot winners?
• Where can I find the photos and stories of winners?
• Where can I find information on the last day to redeem dates for instant games on the website?

Charitable Games 0

Lottery Games 4

• Can I play the games on holidays?
• Public records request
• Is this change permanent?
• After you scratch the JAWS ticket, why are some of the numbers and symbols off-centered or uneven?

Draw Time Changes 1

• When will pools open for the next drawings?

Powerball Drawing Show Updates 0

Lucky for Life 1

• When did Lucky for Life become a daily game?

Powerball 1

• What changes were made to Powerball?

All or Nothing 1

• What happened to the All or Nothing Game?

Wheel of Luck 4

• What is the Wheel of Luck game?
• How often do Wheel of Luck drawings take place?
• Where can I play Wheel of Luck?
• Can I purchase Wheel of Luck tickets online or on the app?

iLottery 3

• When is iLottery set to launch?
• Currently, the Lottery returns net profits to the Commonwealth in the form of unrestricted aid. What will iLottery net profits go towards?
• Does the new 21-year-old age requirement for iLottery affect the existing age requirement for retail lottery sales?

Birthday Coupons 9

• What is the Birthday Coupon?
• Who receives the coupon?
• How do I get my birthday coupon?
• Where can I find it?
• How long is the coupon valid?

View all 9

Keno 12

• How can I see a list of Keno past results ?
• Why is there a new look to Keno on the app?
• Can I place a bet(s) using the app?
• Do you need a Player Account to use the Keno feature on the mobile app or website?
• How can I find a specific game I want to see?

View all 12

Ways to Claim a Prize 8

• What documentation do I need to claim a prize of $601 or more?
• Where can prizes of $600 and under be claimed?
• Where can prizes between $601 and $50,000 be claimed?
• Where can prizes of $50,001 to $103,000 be claimed?
• Where can prizes above $103,000 be claimed?

View all 8

Personal Information Disclosure 1

• Is a photograph required of me when making a prize claim?

COVID-19 Claim Notices 2

• What is the turnaround time for a mail-in claim?
• How can I obtain a copy of my W2 form/tax documents for my taxes?

Prize Payments and Taxes 5

• What happens if a winner dies before collecting all the annual payments due?
• If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
• How much do I have to win before anything is withheld?
• Does the Lottery send me a withholding statement (W-2)?
• I lost my W2G form. What do I do?

Who Can Play and Claim Prizes 3

• What happens if someone under 18 wins a large prize?
• Can claims be made out in more than one name?
• Can non-residents play the game? If so, how do they collect?

General Info 10

• Is the VIP Club still available?
• Where do I find and access second chance games?
• How do I sign up for a new account?
• Why do I have to enter my social security number?
• I won a $100 and/or $500 prize in a Second Chance Drawing. When will I get my prize?

View all 10

General Information 1

• Why are you no longer going to offer Season Tickets?

Lucky for Life 0

Powerball 0

Online Season Ticket Purchases 0

Retailer Policies 1

• Can a minor sell lottery tickets?

About the Lottery 7

• Where does the money go?
• What is the Massachusetts State Lottery's Federal ID number?
• Where did the North Shore office move to?
• How do I contact the Lottery?
• Where did the Springfield office move to?

View all 7

Policies and Procedures 1

• How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?

General Info 1

• How to Scan a Ticket

Registration 12

• Update My Identity
• Failed Player Registration - Recovery Process
• Why is my Social Security number required to register?
• How does Experian use my registration information?
• Document Upload - Failed Registration

View all 12

Password Issues 0

Beta Testing 0

Eligible Tickets 1

• What tickets are eligible for mobile claims?

General Info 5

• How can I view a history of my mobile claims?
• How will I get paid when I submit a mobile claim?
• How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
• How do I submit a mobile claim using the app?
• What is ‘Additional Withholding’ under my Mobile Claim?

Raffle & Casino 7

• I want to hold a raffle or casino night. What should I do?
• My group is conducting a silent auction. Do we need a permit?
• Is there additional information on the 5% tax for Charitable Gaming?
• Can municipal or governmental organizations, such as a conservation commission or a Democratic/Republican town committee, hold a raffle or sponsor a Las Vegas Night?
• How do we get an Annual Report form?

View all 7

Bingo 7

• Who can run a bingo/beano game?
• Can my senior housing community run a bingo game for the residents?
• How much does a bingo license cost?
• Where does the money the bingos make go?
• Why is the Lottery involved in Bingo and what do you do?

View all 7