Mass Lottery Helpdesk

New Website 6

• The website is new, what happened to the old website?
• What happened to the list of past lottery winners sold each year?
• Where are the Mass Cash jackpot winners?
• What happened to the photos and stories of winners?
• How can I see a list of Keno past results on the new website?

See all 6 articles

Charitable Games 1

• What connection does the Lottery have with Bingo (Beano) Games?

Lottery Games 1

• Can I play the games on holidays?

COVID-19 Game Impacts 0

Powerball Drawing Show Updates 0

Lucky for Life 1

• What improvements were made to Lucky for Life?

Powerball 1

• What changes were made to Powerball?

Ways to Claim a Prize 7

• What documentation do I need to claim a prize of $601 or more?
• Where can prizes of $600 and under be claimed?
• Where can prizes between $601 and $50,000 be claimed?
• Where can prizes of $50,001 to $100,000 be claimed?
• Where can prizes above $100,000 be claimed?

See all 7 articles

Personal Information Disclosure 1

• Is a photograph required of me when making a prize claim?

COVID-19 Claim Notices 7

• What is the turnaround time for a mail-in claim?
• General notice regarding claim operations during COVID-19
• Why are the West Springfield and Woburn claim centers open by appointment only?
• Why won’t a retail agent cash my ticket under $600?
• I have a ticket that expired while the stay-at-home advisory has been in place and your claim centers have been closed. Will I still be able to claim this prize?

See all 7 articles

Prize Payments and Taxes 5

• What happens if a winner dies before collecting all the annual payments due?
• If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
• How much do I have to win before anything is withheld?
• Does the Lottery send me a withholding statement (W-2)?
• I lost my W2G form. What do I do?

Who Can Play and Claim Prizes 3

• What happens if someone under 18 wins a large prize?
• Can claims be made out in more than one name?
• Can non-residents play the game? If so, how do they collect?

General Info 3

• Is the VIP Club still available?
• Where do I find and access second chance games?
• What is the difference between the VIP Club and the Mass Lottery email subscription?

General Information 3

• What is the cost of a Season Ticket?
• How do Season Ticket holders receive their prize?
• Can I buy Season Tickets online?

Lucky for Life 1

• Are Lucky for Life Season Tickets available for purchase?

Powerball 1

• Are Powerball Season Tickets available for purchase?

Retailer Policies 1

• Can a minor sell lottery tickets?

About the Lottery 6

• Where does the money go?
• What is the Massachusetts State Lottery's Federal ID number?
• Where did the North Shore office move to?
• How do I contact the Lottery?
• Where did the Springfield office move to?

See all 6 articles

Policies and Procedures 1

• How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?

General Info 1

• How to Scan a Ticket

Registration 5

• Update My Identity
• Failed Player Registration - Recovery Process
• Why is my Social Security number required to register?
• How does Experian use my registration information?
• Document Upload - Failed Registration

Password Issues 0

Beta Testing 0

Eligible Tickets 1

• What tickets are eligible for mobile claims?

General Info 4

• How can I view a history of my mobile claims?
• How will I get paid when I submit a mobile claim?
• How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
• How do I submit a mobile claim using the app?