Mass Lottery Helpdesk
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781-849-5555
Knowledge base
Website Information
New Website
6
What happened to the list of past lottery winners sold each year?
Where are the Mass Cash jackpot winners?
What happened to the photos and stories of winners?
How can I see a list of Keno past results on the new website?
Can I print pages from the new website?
View all 6
Game Information
Charitable Games
0
Lottery Games
1
Can I play the games on holidays?
Draw Time Changes
4
When will the new draw times begin?
What are the new draw times? When do pools close?
Why are the draw times changing?
When will pools open for the next drawings?
COVID-19 Game Impacts
0
Powerball Drawing Show Updates
0
Lucky for Life
1
What improvements were made to Lucky for Life?
Powerball
1
What changes were made to Powerball?
All or Nothing
4
What happened to the All or Nothing Game?
Why did All or Nothing end?
Can I still check my All or Nothing tickets or watch the drawing animations on the Mass Lottery app or website?
Will there be a new game to replace All or Nothing?
Wheel of Luck
4
What is the Wheel of Luck game?
How often do Wheel of Luck drawings take place?
Where can I play Wheel of Luck?
Can I purchase Wheel of Luck tickets online or on the app?
Claiming a Prize
Ways to Claim a Prize
7
What documentation do I need to claim a prize of $601 or more?
Where can prizes of $600 and under be claimed?
Where can prizes between $601 and $50,000 be claimed?
Where can prizes of $50,001 to $103,000 be claimed?
Where can prizes above $103,000 be claimed?
View all 7
Personal Information Disclosure
1
Is a photograph required of me when making a prize claim?
COVID-19 Claim Notices
3
What is the turnaround time for a mail-in claim?
Why can’t I play the Lottery online?
How can I obtain a copy of my W2 form/tax documents for my taxes?
Prize Payments and Taxes
5
What happens if a winner dies before collecting all the annual payments due?
If a person is retired or on Welfare or Social Security, how will winning the Lottery affect them?
How much do I have to win before anything is withheld?
Does the Lottery send me a withholding statement (W-2)?
I lost my W2G form. What do I do?
Who Can Play and Claim Prizes
3
What happens if someone under 18 wins a large prize?
Can claims be made out in more than one name?
Can non-residents play the game? If so, how do they collect?
VIP Club
General Info
3
Is the VIP Club still available?
Where do I find and access second chance games?
What is the difference between the VIP Club and the Mass Lottery email subscription?
Season Tickets
General Information
3
What is the cost of a Season Ticket?
How do Season Ticket holders receive their prize?
Can I buy Season Tickets online?
Lucky for Life
1
Are Lucky for Life Season Tickets available for purchase?
Powerball
1
Are Powerball Season Tickets available for purchase?
Online Season Ticket Purchases
0
Lottery Retailers
Retailer Policies
1
Can a minor sell lottery tickets?
General
About the Lottery
7
Where does the money go?
What is the Massachusetts State Lottery's Federal ID number?
Where did the North Shore office move to?
How do I contact the Lottery?
Where did the Springfield office move to?
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Policies and Procedures
1
How do I file a complaint concerning compliance with the Americans with Disabilities Act (“ADA”)?
Ticket Scanning
General Info
1
How to Scan a Ticket
Mass Lottery Player Account
Registration
8
Update My Identity
Failed Player Registration - Recovery Process
Why is my Social Security number required to register?
How does Experian use my registration information?
Document Upload - Failed Registration
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Password Issues
0
Player Research
Beta Testing
0
Mobile Ticket Cashing
Eligible Tickets
1
What tickets are eligible for mobile claims?
General Info
5
How can I view a history of my mobile claims?
How will I get paid when I submit a mobile claim?
How long will it take for my winnings to appear in my bank account after I submit a mobile claim?
How do I submit a mobile claim using the app?
What is ‘Additional Withholding’ under my Mobile Claim?
Charitable Gaming
Raffle & Casino
7
I want to hold a raffle or casino night. What should I do?
My group is conducting a silent auction. Do we need a permit?
Is there additional information on the 5% tax?
Can municipal or governmental organizations, such as a conservation commission or a Democratic/Republican town committee, hold a raffle or sponsor a Las Vegas Night?
How do we get an Annual Report form?
View all 7
Bingo
7
Who can run a bingo/beano game?
Can my senior housing community run a bingo game for the residents?
How much does a bingo license cost?
Where does the money the bingos make go?
Why is the Lottery involved in Bingo and what do you do?
View all 7