Mass Lottery Helpdesk

For your protection, certain profile information related to your Mass Lottery Player Account identity must be updated by providing evidence of a change.  Fo...

We’re sorry that our system was unable to automatically approve your Mass Lottery Player Account. It could be that some information was mistyped or that our...

A Social Security number is required so that we can properly verify the age and identity of a player. This information is requested as part of our validatio...

The Experian inquiry is used to properly verify the age and identity of a player, it does not check or affect credit scores in any way.

  In some cases, our system is unable to automatically approve a Mass Lottery Player Account.  In order to activate your account using the Secure Documen...

In order to deactivate your Mass Lottery Player Account, follow these steps: For App:  Select the “Account” icon  Sign In to your account (If n...

In order to activate your account we need you to upload an image of your Social Security card so we can complete our review. Please upload an image of t...

In order to activate your account we need you to upload an image of a non-expired signed Government Issued Photo ID (e.g drivers license, passport, etc.) so...

Since the Mass Lottery Player Account allows users to claim prizes, we require a Social Security number to be provided so that we may verify the age and ide...

By making this transition, players will have a one-stop platform to scan tickets to see if they’re winners, to claim eligible prizes, and to enter eligible ...