COVID-19 Claim Notices

What is the turnaround time for a mail-in claim?
The Lottery is processing mail-in claims as efficiently as possible, while following the latest recommended health and safety guidelines. We are experiencin...
Sun, Jun 28, 2020 at 2:01 PM
General notice regarding claim operations during COVID-19
From the early stages of the pandemic, the Lottery has been following the guidance and orders of state and federal officials regarding public health and saf...
Sun, Jun 28, 2020 at 2:03 PM
Why are the West Springfield and Woburn claim centers open by appointment only?
In the interest of public health and safety, due to the limited size of the West Springfield and Woburn claim centers and available parking at these locatio...
Fri, Nov 6, 2020 at 4:23 PM
Why won’t a retail agent cash my ticket under $600?
As part of the Lottery’s sales agreement, retailers agree to cash prizes up to $600, regardless of where that Lottery Ticket was sold. Under the current eco...
Sun, Jun 28, 2020 at 2:04 PM
I have a ticket that expired while the stay-at-home advisory has been in place and your claim centers have been closed. Will I still be able to claim this prize?
The Lottery has extended the claims period for instant tickets, draw game tickets and monitor game tickets with expiration dates of March 19, 2020 to June 2...
Sun, Jun 28, 2020 at 2:05 PM
Why can’t I play the Lottery online?
Currently, Massachusetts laws prohibit the Lottery from selling products other than Season Tickets online. The Lottery would welcome the opportunity to be a...
Sun, Jun 28, 2020 at 2:05 PM
How can I obtain a copy of my W2 form/tax documents for my taxes?
Due to the volume of requests for tax form information, the Lottery has a dedicated phone line for all tax related inquiries. Please call 781-849-5555 ext. ...
Sun, Jun 28, 2020 at 2:06 PM