Mass Lottery Helpdesk

Any Lottery agent open on holidays can accept bets and sell tickets. Drawings take place as scheduled.

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The graphics were changed to present Keno games in a higher-resolution format that clearly displays all key game information in an easy-to-read fashion. Sig...

New, higher-resolution graphics were introduced Monday, December 11, 2023.

Yes. The new look replaces the graphics that had been used since 1993, when options were much more limited.

No. How the game is played remains the same. In the spring of 2023, the amount of time between games was reduced from four minutes to three minutes.

Some agent locations are still displaying the old graphics because the equipment they have is not compatible with the new graphics. As equipment is replaced...

One set of numbers is being drawn every three minutes and the same numbers are being displayed at all locations, regardless of which graphics they have.

Keno graphics on the app will remain unchanged.

In each of these sections, the numbers or symbols are designed to float independently of each other. This is a security feature that is used in this and oth...