The Massachusetts State Lottery Commission will promptly and thoroughly investigate all customer complaints regarding the accessibility of Lottery products at a licensed sales agent location. 

A complaint should be filed within 30 days after the action complained of occurs, or following notice of a barrier at a Lottery agent’s location.  Complainants are encouraged to use the MSLC’s On-Line ADA Complaint Form when filing complaints. This form is available online at MSLC ADA Complaint Form and at all Massachusetts State Lottery Commission regional offices. 

All ADA related complaints will be investigated in accordance with the MSLC’s ADA Grievance Procedure